Refund policy
Return and refund policy for furniture and large items
Thank you for shopping at esonpro.com.
Please note that once an order has been placed, it cannot be cancelled or changed. This includes furniture, large items and specially ordered items.
If you are unhappy with the furniture you have purchased, we are here to help.
If you wish to return your purchase within 14 days of receipt, please create a return request on your account page.
Please be advised that in order to be eligible for a return, the following conditions must be met:
- 1. The product must have been received within the last 14 days.
2. The product must be in its original packaging.
3. The product must not have been used or damaged.
4. You must have your receipt or proof of purchase.
Please note that products that do not meet these criteria will not be accepted for return.
To obtain a Return Merchandise Number (RMN) call: +44 191 262 0777 OR email: sales@esondirect.co.uk
Send the product in its original packaging with the receipt or proof of purchase and the RMN number, along with a note stating whether you wish to exchange the product (and if so, what other product you wish to order) or a refund, to
Eson Direct UK Ltd, Unit 3F & 3G, North Shields NE29 7TY, United Kingdom
RETURNS Delivery charges and responsibilities for furniture
Please be aware that delivery charges incurred in connection with the return of a product are non-refundable.
Please be aware that you are responsible for the cost of returning the product and for any loss or damage to the product in transit back to Eson Direct.
Damaged items
In the event that you receive a damaged product, please notify us within five days of receiving your order. Please be aware that any damage reported to us after five days will not be covered under warranty.
We do not accept any returns on clipper blades or trimmer blades.
Return and refund policy for other products
Please place your order with due care and attention as once submitted it cannot be cancelled or amended. This includes furniture and bespoke items.
If you are unhappy with your purchase, we accept returns within 14 days of receipt (see exceptions below). You can create a return request for the product you wish to return by accessing your account page and we will provide you with the return address and further instructions.
- The product must be unused, in re-saleable condition and in its original packaging.
- Once the product is returned to us in its original condition, we will issue a refund less the original delivery charge.
- Return postage is the responsibility of the buyer and the seller accepts no liability for items lost in transit.
- It is recommended that a delivery receipt is obtained and it is the buyer's responsibility to ensure that adequate insurance is in place to cover the returned item.
Please note that the following items are non-returnable: Please note that any products made to measure, custom made, special order or direct from the manufacturer (including furniture and furnishings) are non-returnable. Any product that has been opened or unsealed. Any product that cannot be returned for hygiene reasons must be noted here. This includes cosmetics, hairbrushes and combs, hair extensions and hairpieces, body jewellery, earrings or piercing tools, tweezers, scissors and blades, and manicure/pedicure tools. Please note that this list is not exhaustive.
Please be aware that the warranty will be void if the product shows signs of misuse or damage. Furthermore, it will not apply if the product has been tampered with, altered or repaired by anyone other than the manufacturer or its authorised agent. Please refer to the information supplied with your product for details of the warranty on electrical goods.
We value our customers and are committed to providing them with the best possible service. We appreciate your concerns and frustrations and will do our utmost to resolve the issues.
Please note that these terms are non-negotiable.
How to contact us
If you have any questions about our returns and refunds policy, please call: +44 191 262 0777 OR email: sales@esondirect.co.uk
Call: +441914479589
Whatsapp: +447863627901
MONDAY - FRIDAY
9:30 am - 4:30 pm